Frequently Asked Questions
Yes. We can ship all over the world for the same price, FREE!
We aim to ship packages out after 48 hours of processing your order & typically arrive within 7-12 business days.
Due to COVID-19, there may be some delays. We are working hard so we don't keep you waiting.
Almost all of our products can fit on standard 3/8" piping.
All of our products are easy to install and can be done DIY or professionally. If you have any questions, please message us on facebook.
We accept all major credit cards, and PayPal.
LuxuHaus is committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
All credit card numbers are processed through Stripe payment gateway. The payment gateway is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.
No, drain stops are sold separately but can be found in the faucet collection.
YES! We offer a 100% money-back guarantee for up to 30-days after reciept. Either love our product or get your money back!
To start a return, easily message us on facebook or email our support.